Sabarimala Online Booking Darshan Tickets – Guidelines

Sabarimala Covid 19 Guidelines:

1. Pilgrims have to bring a Covid negative certificate (RT-PCR) issued within 48 hours of the darshan date/ Two dose vaccination completion certificate.
2. Kindly cooperate with Sabarimala temple authorities with regard to COVID-19 and the security measures are undertaken.
3. Pilgrims must use Face Masks, Maintain social distancing and Wash their hands frequently.
4. Pilgrims should follow the latest COVID-19 norms issued by the Central Government.
5. Pilgrims with COVID-19 history will not be allowed for booking Virtual Q.
6. Devaswom reserves the right to refuse Darshan to Pilgrims if found with COVID symptoms or violating COVID guidelines.
7. Devotees having post covid health issues are advised to take medical opinion before undertaking the pilgrimage.

Sabarimala Online Registration:

1. Only registered users can book online services.
2.  For user registration, the minimum age is 18 yrs.
3. Photo image format should be JPG/JPEG/PNG/GIF with a size of less than 1 MB.
4. Any of the valid photo ID proof details are accepted – Aadhaar/ Voter ID.
5. The devotee should carry the original ID proof provided at the time of booking for availing of the services.
6. After submitting the registration form, an OTP will be sent to the registered mobile number for verification and account activation.
7. Without registration, the user can check the availability of Virtual-Q.
8. One registered user can add as many members as pilgrims to Pilgrim List in their respective accounts.

Sabarimala Online Booking of Virtual-Q :

1. 1. Only the registered user can book for the VQ facility.
   2. All Virtual Q Coupons are being made available for booking free of cost.
   3. No money should be paid to anybody for securing Advance Virtual Q Coupons.
   4. In case anybody is seeking money for secure Virtual Q coupons, please report to sppcc.pol@kerala.gov.in
   5. Bookings for Virtual Q coupons can be done up to 1 day in advance of the Darshan availing date, subject to the availability of quota.
   6. The user can book for a group limited to 5 pilgrims at a time.
   7. The user will be able to do group booking if and only if the group contains at least one member aged 18 years or above.
   8. Female/Other gender pilgrims with ages between 10 years and 50 years will not be allowed for Darshan.
   9. Virtual-Q booking is not required for children with ages below 5 years.
   10. Valid Photo ID No – Aadhaar or Voter ID should be furnished for each pilgrim while booking.
   11. Pilgrims ages 5 to 18 years can furnish College/ School ID as valid ID/age proof.
   12. Uploading Photos is mandatory for each pilgrim.
   13. Even though a pilgrim can be a member of many groups, only one booking will be allowed for a pilgrim. Further booking for a pilgrim is subject to the following conditions
       1. After availing of Darshan that has been booked previously.
       2. Immediately after cancelling the current booking.
       3. After the expiry of the current booking date.
   14. Each pilgrim should produce the original ID card at verification counters for getting the benefit of VQ booking.
   15. On registering/booking VQ, Kerala Police does not ensure any Darshan for any pilgrim.
   16. All transactions related to Virtual Q can be retrieved from the Transaction History section available in My Account.
   17. Pilgrims can either carry the printout of the Advance Virtual Q coupon or can show the coupon on their Mobile phones at the time of verification- Nilakkal / Pampa and proceed towards Sannidhanam in a proper and guided Queue line system in strict adherence to COVID-19 guidelines after successful verification.
   18. Pilgrims can have only 10 active Virtual-Q coupons from a single account at any particular time.

Sabarimala Prasadams:

1. Prasadam receipts are available separately please carry them along with Darshan Coupons.
2. Pilgrims can opt to book Prasadams well in advance while booking tickets for Virtual Q.
3. Each pilgrim can purchase a maximum of two Aravana & one quantity of Appam/ Abhishekam Ghee/ Vibhoothi/ Manjal & Kumkuma.
4. The respective amount has to be paid online at the time of Virtual Q booking.
5. All transactions related to Prasadams can be retrieved from the Transaction History section available in My Account.
6. Pilgrims need to retain the receipts and produce (show) them at the respective counters to collect the Prasadams.
7. The maximum grace period to collect Prasadam will be one day post the availing date and only on the temple opening days, post that the transaction will be considered cancelled and the money will be deposited in the Devaswom Corpus fund.
8. If a VQ booking is cancelled, Prasadam’s bookings will be automatically cancelled.
9. No refund will be issued if the pilgrim cancels the transaction.
10. Please bring your own bags to collect the Prasadams and cooperate to make Sabarimala a plastic-free zone.

Sabarimala Online Booking Cancellation and Refund Details:

1. Cancellation of Virtual Q Coupons is allowed up to one day before the day of availing Darshan.
2. Any other paid service availed along with Virtual Q is automatically cancelled and the money thus collected will not be refunded to the pilgrim and will be deposited in the Devaswom Corpus fund.
3. If the amount is deducted from the user’s bank account and the service is not booked, the amount shall be refunded to the user’s account at the discretion of the Devaswom Board.